The confidentiality of our customers’ data is crucial for us and a strong commitment to www.letsgotoportugal.com owned and operated by LetsgotoPortugal.
LetsgotoPortugal is committed to protecting and safeguarding any personal data you give us.
This document describes how we use and process your personal data. It applies to any kind of information we collect through our website and other means connected to our website (such as contacting us via phone or email or booking platforms).
We may amend our Privacy and Cookies Policy from time to time and we therefore suggest you visit our website regularly to see the latest version.
LetsgotoPortugal collects your information solely for the purpose of making your booking or planning your holiday. We do not share, sell, trade or rent your personal information with anyone.
This version of the policy is effective from 22/12/2018.
About this policy
This policy covers our dealings with customers, people who have booked or are looking for a holiday. Please note that our customers must be over the age of 18 and we do not therefore collect personal information from children, except when provided by the parents in the framework of a booking.
Personal information we collect
In order to provide you with the best possible service, we collect certain information:
Contact details: your first name, last name, email address, phone number, and home address;
Bookings: arrival and departure dates, cost of reservation, amounts paid, identification (copy of passport or ID) of all people included in the same booking. As a registered Alojamento Local in Portugal we need to comply with the requirements set by the SEF (Serviço de Estrangeiros e Fronteiras) and need to forward them your passport/ID details as well as check in and out info. Your name, address, and passport number (or NIF for Portuguese residents) will be used for the invoices we need to register in our administration and with the tax authorities in Portugal.
Marketing preferences: whether you wish to receive marketing information from us, and if so, by which methods (postal, email, telephone, whatsapp).
Holiday experience: any feedback you leave, responses to customer satisfaction surveys and whether you have special holiday interests. We may use your contact data to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best. If you submit a guest review, either via email, facebook or via one of our partner sites, your review may be published on our website.
Communication: your interaction with our marketing (clicking links in our marketing emails, for example – we track this to help ensure our communications are relevant and interesting).
Browsing: historical searches, how you use our website and mobile apps, website experience user survey responses, the devices and IP addresses you use to access our services (operating system, browser, …). We collect this information so that we can continuously improve our website and our service to you.
Electronic identifiers: cookies, IP addresses. You can disable cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Personal Data you give to us about others
Important: It is your responsibility to ensure that the person or people you provide personal data about are aware that you have done this and have understood and accepted how we use their information as described in this policy.
How we use your personal information
The primary purpose for using your personal information is to manage your inquiry and/or booking with us.
Other ways we use your personal information are:
– To detect and prevent fraud or abuse of our services;
– To communicate with you, including for example, responding to your emails, requests sent by contact form, messages on social media, handling customer service matters and so on
– To process your payments
– With your permission, to send you relevant marketing information such as special promotions and offers we think will be of interest to you
– Make sure our servers and websites are operating correctly
How we collect personal information
We receive personal information from:
– You, as you provide it to us (e.g. when booking a holiday, leaving a review or inquiring about a rental period)
– Your use of our website and mobile apps
– Your interaction with our marketing activities (provided you have not unsubscribed)
We generally use your data either on the basis of your consent, or based on a contract between us (e.g. when you book a holiday). You have the right to withdraw your consent. All our marketing communications include an unsubscribe link, to make it easy to withdraw consent.
If you withdraw your consent (e.g. by opting out of marketing communications), we will stop processing your data as requested. Bear in mind if you have a holiday booked and you have not yet traveled, we will still need to hold onto your data so we can process the booking. That is because the contract between us is the basis for using your data (rather than consent). For more information, see the “Legal basis of processing” section below.
If you are concerned about the processing of your data, please contact us at firstname.lastname@example.org. If you are unhappy with our use of your data, you also have the right to make a complaint with your local data protection authority.
You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at petra@letsgotoportugal..com. You also have the right to request that we correct or remove your data, when there remains no legal basis for keeping it.
Legal basis of processing
The grounds on which we will store and use your data are the following:
Consent: for certain types of processing (e.g. marketing activities), we rely on your consent to use your data. You may withdraw your consent at any time (see “Your rights”, above).
Contract: most of the time, our use of your data will be due to the contract between us – that is, in relation to your holiday booking. We will usually retain relevant data for up to six years from the date the contract completes – e.g. the last day of your holiday.
Legal obligations: we are under certain binding legal obligations, such as accounting to the government for tax and making financial records available for audit. In such cases, we are typically obliged to retain data for up to seven years from the date of the transaction. Your passport or ID copies will be deleted after having submitted the legally required info to the SEF.
Legitimate interests: we use data to manage our operations and to make business process improvements. Rest assured, our legitimate interests will never override your right to privacy.
To make our website work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google. Google has not received permission from us for information to use for other Google – services. For more information about it Google Analytics policy, see the website of Google.
Social Media buttons
LetsgotoPortugal uses several social media channels, a.o. Facebook and Instagram. To make it as easy as possible for the customer, LetsgotoPortugal uses buttons, links and / or contact forms. These social media channels also collect information. To clarify what happens to the data collected, it is recommended to verify the privacy statement of respective social media channels.
Some of our pages use a cookie to anonymously gather statistics on how you got there and what pages you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org . You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.